Order Center Lead

Minneapolis, MN

Full Time

Order Center

Entry Level

Order Center Lead Opportunity
Full Time

Bring your energy and leadership to Bachman's Lyndale, where exceptional service and a passion for floral and garden excellence come together. We are seeking an Order Center Lead who thrives in a fast-paced, team-focused environment who is ready to inspire others while delivering outstanding customer experiences. In this role, you will combine strong management skills with hands-on customer service expertise to guide daily operations, support order placement and recovery through phone and email, and ensure every interaction reflects our commitment to quality and care. If you are a motivated professional with a proven ability to delegate, collaborative and lead with exceptional customer service, this is your opportunity!

Job Duties:

Assist customers with phone orders and Customer Service-related issues
Process orders and assist with messaging on outgoing wire orders
Process gift card and subscription orders
Maintain UPS tracking records
Process credits on Customer Service-related issues
Invoice orders daily
Assist with training as needed
Supervise staff in the absence of other support staff members

Qualifications:

Strong verbal and written communication
Attention to detail is required
Good technical knowledge including POS, Windows and Excel
Ability to provide leadership training, delegate and motivate staff
Able to work at a fast pace
Demonstrates strength in employee relations and customer service
Developed problem solving skills
Ability to support and work as a team
Strong time management skills
Previous work experience at Bachman’s or equivalent work experience preferred

Scheduled Hours:

Sunday-Saturday availability with shifts ranging from 7:00am-5:00pm. Rotating weekends.
Increased coverage around holidays and seasonal business.

Compensation: $18.00/hour

Don’t settle, come grow with us!
Bachman's is an Equal Opportunity Employer

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Order Center Lead

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