Order Center Supervisor

 Full Time Position: Sunday-Saturday with shifts within 7am-5pm, and rotating weekends       

Bachman’s is committed to creating a caring environment while inspiring a passion for bringing beauty to life.

Are you looking for steady, full-time, employment with great benefits? Do you want to work for a company that cares about its employees? Are you looking for a positive work environment and a team atmosphere? Don’t wait, apply now!

POSITION DUTIES:

• Answer questions and assist associates in order entry and maintenance systems
• Verify all on hold orders and print order information for correct and concise content
• recognize communicate and solve system problems, slowdowns and malfunctions
• Provide daily supervision and work direction to ensure productive use of all team members in Order Center
• Team member scheduling
• work with retail, delivery, production and support departments to resolve external and internal customer issues
• work to identify trends in quality and service issues, bringing to management as needed
• Answer customer calls as needed
• Perform administrative duties
• assist with training needed 
• work with Mercury Direct and Dove Plus computer systems to accept and reject wire orders as appropriate
• Support Order Center Assistant Manager and Group Manager as needed.

QUALIFICATIONS:

• Strong verbal and written communication
• Good technical knowledge including POS, Windows and Excel
• Ability to provide leadership to train delegate and motivate staff
• Able to work at a fast pace
• Demonstrates strength in employee relations and customer service
• Strong attention to detail is required
• Developed problem solving skills
• Ability to support and work as a team
• High Energy Level 
• Minimum one year work experience on Bachman's Order Center or equivalent experience
• Strong time management skills
• Able to work in a team environment
• Ability to delegate with solid follow through practices

BENEFITS:

• Medical Insurance
• Health Savings account/PPO
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance program (EAP)
• PTO
• Paid Holidays (6/year)

Don't settle, come grow with us!